Support
Support built around ownership.
Find public product documents quickly and connect with the right team for parts, training, software and technical assistance.
Product Documentation
Browse published brochures, user manuals, installation manuals and parts lists in the central TreadPlus library.
Open downloads 02Product Manuals
Go directly to published English user and installation manuals, with document-control guidance before use.
Open manuals 03Parts and Service
Identify the product configuration and prepare a complete parts or service request for the appropriate support team.
Prepare a request 04Service Workflow
Follow the five-step process from first evidence and configuration review through diagnosis, resolution and documentation.
View the workflow 05Training
Installation, calibration, software and service training are coordinated through TreadPlus and regional partners.
Explore training 06TreadPlus Cloud
Software, vehicle databases, firmware and restricted technical resources remain protected for authorized users.
Open access gateway 07Equipment FAQ
Review practical answers about selection, installation, calibration, accessories, software and workshop conditions.
Browse 43 answersBefore contacting support
Help us identify the system.
A complete first message helps the support team understand the configuration and respond efficiently.
- Product identificationModel and serial number
- Software contextSoftware and database version, where applicable
- Clear symptomWhat happened and when it began
- Supporting evidencePhotos, screenshots, reports or error messages
Technical support
Keep the workshop moving.
Email the product details and issue description to the TreadPlus support team.